frequently asked questions




One of our main objectives is to always provide great customer service. If you have any problems or questions, please do not hesitate to contact us at info@thedooup.com

We aim to respond and resolve issues with both speed and accuracy.





  • What if I need to return my garden dooup?
  • Will The dooup work in any garden?
  • Will it work on shingle?
  • Where should I keep my dooup?
  • What if it doesn't work?
  • Will the sanitiser damage my lawn?
  • When should I replace the bag?
  • Can I take my dooup on a walk?
  • What if my dog's waste is soft/runny
  • Can I use The dooup on long grass
  • Can I use it in snow?
  • How often will I need to buy bags/fluid?

For any other questions, please complete contact us at info@thedooup.com



What if I need to return my garden dooup?


Very occasionally we do come across people that say the dooup doesn't work well for their garden terrain or dog's waste consistency. We then ask them to thoroughly clean their dooup, place it in the box provided with at least 18 of the self sealing bags. We do insist that the customer pay for the return postage but upon receipt, we will then refund for the full price of the product


Will The dooup work in any garden?


The dooup works best on groomed or artificial grass. There is a certain technique required for long, thick and uneven lawns and other challenging terrains. These techniques are demonstrated on our support video. There are individual short clips provided here too. We have discovered that the best terrain for The dooup is grass since both solid and soft, and even most runny waste can be cleared successfully from this terrain. When the waste is soft or runny, several pushes of the lever may be required as well as some repositioning to achieve the best clearance.

When using The dooup on flat surfaces, one push clearance is easily achieved with solid waste. However, extra cleaning tools may be required such as a brush or a hose when the waste is of a more soft consistency. We do not recommend buying The dooup if using mainly on flat surfaces such as decking and paving.




Will The dooup work on shingle?


When using with shingle, it is best to push lightly down on the lever to avoid collecting the stones along with the waste. We recommend watching the support video for tips.


Watch Clearing from different terrains

Where should I keep my dooup?


The dooup is made of robust plastic which means it can be left outside, in all kinds of weather. The sanitising fluid which is dispersed during clearance helps to keep the scoop edge clear. Its bacteria killing formula fights odour which means that little or no smell would be experienced if left in a shed/garage.


Watch cleaning and storing

What if it doesn't work?


As a business that has a core objective to provide the best products, we also ensure we provide the best customer service too. Any issues will be resolved with accuracy and efficiency. Leave us a message on 01531 636 725 or email us at info@thedooup.com.


As with all new technology, there is the need for some practice and we strongly advise watching the full support video and using your dooup with an old potato or something similar before using with real waste.


Watch full support video

Will the sanitiser damage my lawn?


Grass types vary considerably; however, the sanitising fluid is PH neutral and of a low toxicity. It does not burn, poison or cause damage. It is effective against preventing the spread of bacteria and parasites and with its’ long lasting deodorising power, it works to kill the bacteria that causes the odour. Repetition tests have been carried out on various grass samples with no negative effects found.



How will I know when to replace the bag?


For one small dog (based on depositing once per day in the garden), we estimate around 7-10 days’ worth of waste can be stored before the bag will need replacing. For one medium sized dog, 5-7 days and for large, around 3-5 days. With more dogs to clear after this will be reduced further. One pack of 20 self-sealing bags are included with every dooup Starter Pack which will enable you to monitor how many collections you achieve before needing to replace the bag. This will help you to decide which of the refill packs suit you.

We advise tilting the dooup back after each collection, and shaking a little before lifting away as will enable you to collect more waste. When the dooup cannot store anymore waste, it simply won’t clear anymoe. So, if the waste remains when it would usually clear, it's time to change the bag. After regular use, you will begin to know how much your dooup can store before the bag will need changing.


Watch Loading the Bag

Can I take my dooup on a walk?


The dooup has been designed specifically for the garden, to ensure easiness as well as hygiene in your personal outdoor space. It is light enough to carry around the garden but on a leisurely walk, it is likely to be inconvenient. We now have The dooup walk-ease for all of your short and long dog walks which comes with a compact scoop and hygienic pouch to store the waste if there's no bin. The walk-ease was designed with the dog walker in mind and even provides a hands-free walk should you need or want to let go of the lead.


Visit the Walks Page

What if my dog's waste is soft or runny?


The dooup is capable of clearing soft and runny waste but this will require extra pushing of the lever and some repositioning of the dooup from different angles to achieve good clearance.


For waste that's of a soft consistency we would recommend cleaning your dooup after each bag change.


If using on flat surfaces it is likely that extra tools may be required such as a hose or brush. The dooup works best on grass and artificial grass when dealing with soft and runny waste. If your garden is mainly concrete or decking and your dog regularly leaves soft/runny waste, we don't recommend you purchase a dooup.


Watch Cleaning video

Can I use The dooup on long grass?


Yes, the dooup can clear, even from very long grass but there is a certain technique required which is shown in our support footage. Take a moment to watch Clearing from long or thick grass here.

As with most new gadgets, it’s easy when you know how. Re-positioning the dooup can be useful if the grass is particularly tangled or the ground is uneven. If jamming occurs, pushing the lever down will release the jam. By tilting the lever back slightly before pushing down firmly and in one swift motion, returning to the ‘up’ position will help to achieve good clearance (this is fully demonstrated on the clip mentioned above). The dooup is very robust, so don’t be afraid to be firm.


Watch Clearing from Long/Thick Grass

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contact




Suite 4, York Street,
Stourport-on-Severn,
Worcestershire
DY13 9EH
United Kingdom
Phone: +44 1531 636725
info@thedooup.com



news




The latest news and tips on how best to care for your four-legged friend.



faqs




Have questions about using the products and how to clear dog waste in the garden or on walks?



help




Short videos on how to set up your dooup products and get the best out of them.